Frequently asked questions.

Steady is currently available in British Columbia, Alberta and Ontario.

We plan to expand into additional Canadian provinces and territories as we grow.

No.

Steady is not a bank or deposit-taking financial institution.

Steady provides financial wellness and credit-building products. Neither Steady Path nor Steady Build is a bank account, savings account or investment account.

Steady currently offers two products:

Steady Path — a 24-month credit-building programme with bi-weekly payments and a $1,040 Completion Payment after successful completion and satisfaction of the Completion Conditions.

Steady Build — a 24-month credit-building programme costing $14.99 per month, with payment performance reported to Equifax Canada and no cash payout at the end of the programme.

You can only have one Steady product at a time.

No.

Steady does not charge a separate membership or subscription fee.

Steady Path and Steady Build are standalone products with their own pricing, terms and agreements.

Steady operates in accordance with the laws and regulatory requirements applicable to the products and services we provide.

These can include provincial consumer protection and consumer credit requirements, privacy legislation, electronic agreements, payment processing requirements and consumer reporting requirements.

You can contact Steady Support by emailing:

[email protected]

Both products are designed to help establish payment history, but they have different structures.

Steady Path

• 24-month programme
• Bi-weekly payments
• $1,040 Credit Amount
• $240 total Programme Fee
• 0% interest on the Credit Amount
• Payment history reported to Equifax Canada
• $1,040 Completion Payment after successful completion and satisfaction of the Completion Conditions

Steady Build

• 24-month programme
• $14.99 per month
• $359.76 Credit Amount
• 0% interest
• $0 cost of borrowing
• Payment performance reported to Equifax Canada
• No cash advance
• No Completion Payment or end-of-term payout

No.

You can only have one active Steady credit-building product at a time.

That depends on what you're looking for.

Steady Path may be more suitable if you want a structured 24-month programme that includes a $1,040 Completion Payment after successful completion.

Steady Build offers a lower monthly payment and focuses on establishing payment history without an end-of-term cash payout.

You should review the pricing and agreement for each product before deciding which is appropriate for you.

Steady Path is a structured 24-month credit-building programme.

You make scheduled bi-weekly payments throughout the programme, and your payment history is reported to Equifax Canada.

After successfully completing the programme and satisfying the Completion Conditions in your Steady Path Agreement, Steady makes a $1,040 Completion Payment to you.

Steady Path has a $1,040 Credit Amount and a $240 total Programme Fee.

Your scheduled payments total $1,280 over 24 months.

The payment schedule consists of 52 bi-weekly payments, as set out in your Steady Path Agreement.

Please review your Disclosure Statement before accepting the agreement for the complete cost-of-borrowing information applicable to your account.

No.

There is no conventional cash advance when you open Steady Path.

The $1,040 Completion Payment becomes payable after you successfully complete the programme and satisfy the Completion Conditions set out in your Steady Path Agreement.

No.

Steady Path is not a savings account or savings programme.

Your payments are made under your Steady Path credit agreement. Steady does not hold your payments in a savings account, trust account or investment account for later return.

The $1,040 paid at successful completion is the Completion Payment provided under the terms of your Steady Path Agreement.

The Credit Amount carries 0% contractual interest.

Steady Path does, however, have a $240 Programme Fee, which forms part of the cost of the product.

Your Disclosure Statement sets out the applicable cost-of-borrowing and APR information.

Steady Path payments are made every two weeks over the 24-month programme.

Your exact payment amounts and dates are shown in your Steady Path Agreement and payment schedule.

Steady reports factual information about your Steady Path account and payment performance to Equifax Canada in accordance with your agreement and applicable law.

Making payments as agreed can help you establish a record of payment performance.

However, Steady cannot guarantee that your credit score will increase.

If you've successfully completed the programme and satisfied the Completion Conditions in your agreement, Steady will make your $1,040 Completion Payment to your verified nominated bank account.

Your rights to prepay or close Steady Path early are governed by your Steady Path Agreement and applicable law.

There is no prepayment penalty or prepayment charge.

See the Cancellation & Early Closure section below for more information.

Steady Build is a 24-month credit-building programme designed to help you establish a record of regular payments.

Steady finances the $359.76 cost of the programme at 0% interest, which you repay through 24 monthly payments of $14.99.

Your payment performance is reported to Equifax Canada.

Steady Build costs:

$14.99 per month for 24 months

This means:

• - Cash Programme Price: $359.76
• - Financed Programme Price: $359.76
• - Credit Amount: $359.76
• - Annual interest rate: 0.00%
• - Cost of Borrowing: $0.00
• - APR: 0.00%
• - Total of Payments: $359.76

There are 24 scheduled monthly payments of $14.99.

Your Steady Build Credit Amount finances the Programme Services provided to you throughout the 24-month term.

These include:

• - Your Steady Build dashboard, payment schedule and progress display
• - Payment reminders and account notices
• - Financial education resources and programme content
• - Access to available partner offers and discounts
• - Steady customer support
• - Payment-performance reporting to Equifax Canada

The Credit Amount is used solely to finance these Programme Services and isn't paid to you in cash.

No.

The $359.76 Credit Amount is used solely to finance your Steady Build Programme Services.

It isn't advanced to you as cash, isn't withdrawable and cannot be used outside Steady Build.

No.

Steady Build has no Completion Payment, cash payout, refund or return of payments at the end of the 24-month term.

Your payments repay the Credit Amount used to finance your Programme Services.

No.

The Steady Build Agreement currently provides for:

0.00% annual interest
$0.00 Cost of Borrowing
0.00% APR

The $359.76 financed programme price is therefore repaid through 24 monthly payments of $14.99.

Steady Build is designed to establish a factual record of payment performance.

Steady reports information about your account to Equifax Canada, including payment performance and relevant account status information.

However, credit scores depend on many factors, and Steady does not guarantee that your credit score will increase or that you'll qualify for other credit products.

Once the Credit Amount has been fully repaid, your Steady Build programme ends and the account is reported in accordance with your agreement and applicable law.

There is no cash payment or refund at completion.

Yes.

Payment performance for Steady's credit-building products is reported to Equifax Canada in accordance with your agreement and applicable law.

Credit reporting is based on factual account information.

Depending on your product and agreement, this can include information about:

• - On-time payments
• - Missed or late payments
• - Account balances
• - Account status
• - Default
• - Closure

For Steady Build specifically, the agreement expressly provides for reporting both favourable and unfavourable factual account information.

No.

Steady's products can help you establish payment history, but your credit score is determined by the credit reporting agency using numerous factors.

Steady cannot guarantee a particular credit score, credit decision or financial outcome.

Credit reporting and credit-file updates aren't instantaneous.

The timing of an update can depend on Steady's reporting cycle and the processing carried out by the consumer reporting agency.

We cannot guarantee that a particular payment or account update will appear on your credit file on a specific date.

Scheduled payments are generally collected from your nominated Canadian bank account using Pre-Authorized Debit (PAD).

Your payment schedule and collection arrangements are provided during your application and in the applicable agreement.

If a PAD is unsuccessful, Steady may attempt to collect it again in accordance with your PAD authorization and applicable law.

You should make sure sufficient funds are available and contact Steady as soon as possible if you're experiencing difficulty making a payment.

For Steady Build, Steady provides notice and an opportunity to cure a missed payment before treating it as an Event of Default, subject to the agreement and applicable law.

Yes.

Because Steady reports factual payment performance, late or missed payments and other account status information may be reported to a consumer reporting agency in accordance with your agreement and applicable law.

Yes.

Both Steady Path and Steady Build provide mechanisms for ending your agreement before the scheduled completion date.

However, cancelling a credit agreement does not necessarily mean that amounts already owing disappear.

The financial consequences depend on which Steady product you have and the terms of your agreement.

If you request to close Steady Path before completing the programme, Steady will calculate your Early Closure Payment in accordance with your Steady Path Agreement and applicable law.

The Early Closure Payment determines the financial position of your account when it is closed early.

You won't be charged a prepayment penalty or prepayment charge.

Because you haven't successfully completed the full programme, the normal $1,040 Completion Payment does not apply in the same way as it would following successful completion.

Your specific Early Closure Payment will be calculated using the terms of your agreement.

The Early Closure Payment is the amount calculated under your Steady Path Agreement when Steady Path is closed before successful completion.

It is separate from the standard $1,040 Completion Payment available following successful completion of the programme.

When you request early closure, Steady will calculate the applicable amount based on your account and the terms of your agreement.

No cancellation/prepayment penalty or prepayment charge applies.

Other amounts due or the calculation of your Early Closure Payment remain subject to your Steady Path Agreement.

You may request cancellation of Steady Build at any time, and Steady does not charge a cancellation fee.

However, cancelling Steady Build does not cancel or forgive the remaining outstanding Credit Amount.

Payments already made aren't refundable and no cash payout is made when you cancel.

Steady will close the account, provide a final balance statement and report the final account status in accordance with your agreement and applicable law.

Yes.

Cancellation doesn't forgive the remaining outstanding balance.

You remain responsible for amounts owing under your Steady Build Agreement.

Yes.

You can prepay some or all of your outstanding Steady Build balance at any time without a prepayment charge or penalty.

After full prepayment, Steady will close the account and report the resulting account status in accordance with your agreement and applicable law.

Full prepayment doesn't create a cash payout or refund.

Account closure and other relevant factual account information may be reported to Equifax Canada in accordance with your agreement and applicable law.

Closing an account doesn't guarantee any particular effect on your credit score.

Protecting your personal information is important to us.

Steady uses administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse and disclosure.

We also use specialist service providers for services such as identity verification, payment processing, bank account verification, hosting and consumer reporting.

For more information about how we handle personal information, please see our Privacy Policy.

Identity verification helps Steady confirm that you are who you say you are and helps protect customers and Steady against fraud and identity theft.

As part of your application, you may be asked to provide government-issued identification, a selfie or other information required to complete identity verification.

Your nominated Canadian bank account may need to be verified before Steady can establish your payment arrangement.

This helps us:

• - Confirm the bank account being used
• - Reduce fraud
• - Establish your Pre-Authorized Debit arrangement
• - Make sure payments are associated with the correct Steady account

No.

Steady does not receive or store your online banking username, password or security questions when electronic bank verification is carried out through a third-party provider.

No.

Steady does not sell or rent your personal information to third parties for their own marketing purposes.

We may disclose information to service providers and other parties where necessary to operate our products, with your consent, or where required or permitted by law.

Please see our Privacy Policy for full details.

Depending on the products and services you use, Steady may work with providers involved in:

• - Identity verification
• - Bank account verification
• - Payment processing
• - Consumer reporting
• - Cloud infrastructure and hosting
• - Customer communications
• - Fraud prevention and security

Information is shared in accordance with our Privacy Policy and applicable law.

Steady retains personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, contractual, accounting and dispute-resolution requirements.

Some information may therefore need to be retained after your Steady account has been closed.

Please see our Privacy Policy for further information about retention.

You can request closure or deletion of your Steady account, but this is subject to any active Steady product and our legal record-retention obligations.

Closing or cancelling a Steady Path or Steady Build agreement must be handled in accordance with the applicable agreement.

Even after your account has closed, Steady may be required to retain certain agreements, transaction records, consumer reporting information and other records for legal, regulatory, fraud-prevention, audit or dispute-resolution purposes.

For questions about how Steady collects, uses, discloses or protects your personal information, contact our Privacy Officer at:

[email protected]